Refund policy

Returning items for a refund

All customers reserve the right of total satisfaction with their purchase. Therefore customers may return any goods ordered online if they are unused, in resalable condition with product labels still attached. We offer a full returns policy for unwanted or unsuitable items within 14 days of receipt of the item. Customers will be responsible for returning unwanted items therefore, a tracked returns service is recommended to ensure parcels reach us securely.

 

Returning faulty or incorrect items

In the event you were sent faulty goods or the incorrect item, a courier will be arranged on behalf of Oliver Cooper to collect this.

All items returned will be checked by the manufacturer, and only items with an established fault will be offered an exchange or a refund. Please note our returns and guarantee policy only covers manufacturing faults, not general wear and tear, neglect or damage caused by airlines – if this occurs please be sure to contact the airline directly as soon as possible after the incident.

 

Returns Address:

Oliver Cooper London
149 St Pauls Avenue

Slough

SL2 5EN

 

International returns:

For international returns please note that Oliver Cooper will only reimburse the cost of shipping your parcel back to us in the case of faulty or incorrect items that were originally sent. For all other returns, customers will be responsible for shipping packages back to the company, therefore a signed service is advised.

 

Refunds:

We aim to deal with refund requests within 7 working days of receiving them. Once an item has been returned and the refund request is processed by a member of our team, the money should appear in your bank after typically within 5 working days depending on your bank provider. When your return has been processed you will receive an email to update you on the status of this.

If you have not received any correspondence from us about your return in the outlined timeframe above please get in contact with us as soon as possible to try and resolve this issue.

This policy is only valid if you can produce the relevant product retailer details and purchase receipt. This does cover wear and tear, neglect or damage incurred during airline transit. Upon arrival at your destination if you discover damage to your luggage submit a claim with the airline and your travel insurance company as soon as possible.